Your website is vital to your success with customers, partners, suppliers, prospects, and shareholders. Commerce, service and support, product evaluation and configuration, and tools for justifying ROI are all rapidly shifting to enterprises' web sites.

CIIC-COMR Website & E-commerce survey solutions empower the right people in your organization to act immediately to address concerns and opportunities with your website's:

• Content


• Navigability


• User interface


• Uptime


• Online purchase and delivery options


• Other performance measures critical to the success of your business.

With CIIC-COMR Website & E-commerce survey solutions, your entire website organization – including web operations, content development, marketing, and e-commerce – can share analytics and intelligence and coordinate immediate action.

For example, when website visitors' responses fall outside of favorable ranges, CIIC-COMR solutions automatically deliver email alerts to the right employees for immediate action or acknowledgement. If desired, CIIC-COMR action management can generate cases from alerts and ensure that they are addressed to the customer's satisfaction within a designated deadline. CIIC-COMR solutions enable you to accelerate the shift from costly phone-based services to more cost-effective, online self-service, where appropriate.