Customer satisfaction research is to help businesses build stronger customer relationships. CIIC-COMR senior professionals offer experience and dedication in providing high quality, reliable, useful customer satisfaction research to businesses, small and large. Full services, from start to finish, include follow-on database maintenance and management.

We'll give you the tailor-made service you need to make your customer satisfaction research project a success. We can help you with any or all of the following:

 Baseline Measurement of Your Customers' Satisfaction Levels. You'll be able to quantify your customers' satisfaction levels, and know the reasons for satisfaction or dissatisfaction. We'll calculate and rank the importance of a number of satisfaction-related attributes.

 Customer Satisfaction Tracking System. This will enable you to tell how effective your efforts at improving customer satisfaction have been.

 Competitive Customer Satisfaction Measurement. We'll tell you just where you stand on customer satisfaction relative to key competitors that you identify.

 Customer Retention Research. Find out why clients are leaving, and what would make them stay. Use this information to design a customer retention program.

 Transfer of an Existing Customer Satisfaction Tracking Program. If you have an existing customer satisfaction program, we can continue its operation for you. The transfer will be seamless, and you may benefit from a fresh look at your company's existing approach.